kudos to shutterfly.com — i rec'd a free photo mug code from one of my mailing lists and spent the time to pick out my mug, arrange text, upload and arrange pics, etc. and then, at checkout entered my free mug code. it didn't give me the discount.
so i called them and they said it was for the white ceramic mug only. i explained that their terms were so long and in such a tiny font that i didn't notice that. i just saw "free photo mug", the code, and the exp. date of the offer (which were in huge fonts, btw).
he put me on hold (which is usually never good) and came back and said that since i was a new customer they wanted my first experience to be a good one and gave me the mug i chose for free! very friendly, too.
i'll post a pic here of the mug when it arrives in a couple of weeks (I chose the longest time for the cheapest shipping 🙂
[it arrived on 8/12/2013! here are the pics of the front and back of the coffee cup.]