the “big gay al” award goes to……..
the shock from nowhere
my cat hates you, too
— allen mcnulty
What I generally said to start the chat for the online live chat rep:
“Good Morning. You guys charged my credit card that I never renewed for my Hotmail Plus account. Not sure how you did that, but you did. I’d like that charge refunded, no more charges ever again, and my hotmail account permanently closed. Thanks.”
Then this happened: